AFTER SALE SERVICE
1 Year Free Maintianance Warantee
1 Year Free Resizing
We will resize your ring once for free by 3 sizes within the first year of your purchase, including free return shipping within Thailand for the first resize. If more than 3 sizes ,Resizing up 300 THB per size and 300 for all sizing down. All fee applies to resize white, yellow, and rose gold rings, We do not charge to ship the ring back to you, so that service is always free.
During the resize process small amounts of metal will be added or removed to increase or decrease the size to adjust for the new size needed. As a result, your ring may be slightly thicker or thinner when completed. This is a minor difference, and may or may not be discernible to you. Your resized ring will be inspected by quality assurance to ensure that our high standards are met, and that your ring has been fitted to the size that you need.
*Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style.
Please Contact Us if you have any questions about this policy, your ring, or would like to take advantage of this service.
1 Year Free repolishing and Rhoduim Plating
our jewelry creation has lost its luster and has scratches on the surface: to make it look as good as new. We offer
Free Engraving
Why not engrave a meaningful message on the inside of your engagement ring or wedding ring? We offer free engraving on most of our engagement rings and wedding bands. If engraving is available for your selection, it will be presented as an option during checkout.
What Can I Engrave?
Personal ring engravings can be any alphanumeric combination up to 12 characters in length. Looking for inspiration? Consider engraving your engagement ring or wedding band with your anniversary date, an expression of your love, your initials, or a phrase with special meaning that only you two understand!
List of Common Repair Service.
Free EngravingJewelry Claning ,polishing and plating
Ring sizing
Stone replacement and prong repair
Jewelry engraving
All Jewerly services
Return & Refund Policy
To help you enjoy shopping at MANI Online Shop, we have a Return & Refund Policy. This Return Policy is applicable to Mani eShop Online Purchase Orders ONLY and not for purchases at any physical store. If you do not like the products that you order ,we are pleased to offer 7-day return or refund policy for the items in their “Good Condition” return only for customer in Thailand. Our customer service representative will either process your refund for returns or assist you to place your replacement order for exchanges.
“Good Condition” means that the merchandise is: Still in its original packaging with all certificates, warranties, authenticity cards, original invoice and gift intact; The item is found intact with original purchase condition.
Please note that some items cannot be returned due to their product nature. These ‘Excluded Items’ include: All the products received and checked at MANI physical store. All engraved products, Made-to-Order products .18k 14 k Gold necklace. Merchandise invoiced as ‘non-refundable, non-exchangeable’. Returns without a Mani Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Exchange Policy
This Exchange Policy is applicable to Mani Online Shop Purchase Orders ONLY and not for purchases at any physical store. We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items) Products must in “Good Condition” with no damaged in any way. To exchange a product, the product must be available to purchase on MANI Online Shop and its price must be higher or equal to the original order amount. The customer will have to pay the difference in price if s/he selects a product of a higher price. If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Mani shall be dealt with in accordance with the terms and conditions of the relevant companies.